FACTORS AFFECTING TOTAL QUALITY MANAGEMENT AMONG GOVERNMENT OFFICES DURING COVID-19 PANDEMIC. SMCC Higher Education Research Journal, [S. l.], v. 9, n. 1, p. 1–10, 2026. DOI: 10.18868/md-v9-a1. Disponível em: https://sherj-smcc.com/index.php/sherj/article/view/321.. Acesso em: 4 may. 2026.